Huron is Hiring IT Support Analyst | Bangalore | Freshers/Entry-Level

Job Description

Huron's IT Support Analyst opening stands out for one specific reason worth flagging upfront: it explicitly requires 𝐀𝐜𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞, 𝐫𝐞𝐠𝐢𝐬𝐭𝐫𝐲 𝐜𝐡𝐚𝐧𝐠𝐞𝐬, 𝐚𝐧𝐝 𝐞𝐥𝐞𝐯𝐚𝐭𝐞𝐝 𝐩𝐞𝐫𝐦𝐢𝐬𝐬𝐢𝐨𝐧𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 — technical depth you don't usually see demanded at entry-level in a generic "IT support" listing. Most fresher-level support roles stop at ticketing tools and basic troubleshooting; this one expects some Windows systems administration exposure on top of that, which narrows who's genuinely qualified even though the degree requirement itself is broad (any degree with strong academic performance, Information Systems preferred).

This is a 𝐠𝐥𝐨𝐛𝐚𝐥 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐟𝐢𝐫𝐦'𝐬 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐈𝐓 𝐝𝐞𝐬𝐤, not a customer-facing product support role — meaning you'd be supporting Huron's own employees (accounting, HR, legal, marketing teams) rather than external paying customers. That distinction matters for how the job actually feels day-to-day: fewer angry customers, but higher expectations around professionalism since you're serving internal colleagues across time zones, including remote resolution of issues for teams outside India.

The role's real technical center of gravity is 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦 𝐝𝐞𝐩𝐭𝐡— Office 365 administration, Excel proficiency, and Microsoft certifications are called out specifically, rather than generic "computer skills." For freshers, this is likely the single most learnable-in-advance skill here: unlike Active Directory (which usually requires hands-on lab or work exposure), Microsoft 365 administration certifications (like MS-900) can realistically be self-studied and obtained before applying, and would meaningfully strengthen a candidacy.

𝐎𝐮𝐫 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬

- 𝐆𝐨𝐨𝐝 𝐟𝐨𝐫: graduates with an Information Systems background or self-taught Windows/AD fundamentals who want internal corporate IT experience at a global consulting firm

Not ideal for: those seeking remote or flexible-hours work — this is 100% office-based with possible night/weekend coverage

- 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲: moderate-to-high for the AD/registry requirement specifically — most fresher applicants won't have hands-on Active Directory exposure unless they've done a specific internship or certification, so this can be a genuine differentiator

- 𝐂𝐚𝐫𝐞𝐞𝐫 𝐭𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲: typically leads into Systems Administrator, IT Operations Analyst, or Service Desk Team Lead roles, with consulting-firm IT experience often valued when later moving into enterprise IT departments

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐞𝐱𝐭 : Huron hasn't disclosed pay for this role. IT Support/Contact Center Analyst roles at global consulting firms in Bangalore typically fall in the ₹4–6 LPA range for freshers with relevant certifications, based on general market data for similar analyst-level IT support roles — treat this as a rough estimate rather than a confirmed figure.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 : If you don't have on-the-job Active Directory experience, consider completing a free Microsoft Learn module or a basic AD lab exercise before applying and mentioning it specifically in your resume — given how explicitly the listing calls this out, even self-directed exposure is likely to stand out more than generic "quick learner" claims.

Roles & Responsibilities

The role is essentially a hybrid of hands-on troubleshooting and administrative rigor — you're expected to both fix issues and maintain clean documentation discipline, since every interaction needs to be logged in the internal ticketing system with technical steps and resolutions recorded.

- Diagnose, troubleshoot, and resolve entry-level to advanced technical issues for Huron employees

- Log all interactions, technical steps, and resolutions in the internal IT ticketing system

- Multitask across priorities, occasionally working independently with minimal supervision

- Build effective working relationships across the user community and interdepartmental teams

Qualifications & Eligibility

The degree requirement is broader than the technical bar suggests — any strong academic background qualifies, but Information Systems is preferred, and the real gating factor is the technical skillset below rather than the degree itself.

- Strong academic performance in any degree, Information Systems or associate's degree preferred

- Proficiency in Excel, Office products, and Office 365 administration (Microsoft certifications preferred)

- Understanding of elevated permissions, registry changes, and Active Directory systems

- Willingness to work 100% from office, with flexibility for night/weekend shifts

Skills Required

Technical troubleshooting and Microsoft systems knowledge are the core bar here, but communication skills are equally emphasized given the cross-time-zone, remote-resolution nature of the role.

- Exceptional troubleshooting and problem-solving with attention to detail

- Strong customer service ethic and clear communication skills

- Ability to remotely resolve technical issues across time zones

- Adaptability to shifting priorities and independent working style